Digital Unlock Code Refund Policy

Each code is generated for the product and information submitted with an order. Delivery is immediate or near-immediate after confirmed payment, and the customer receives access to the complete digital result. Once disclosed, a code cannot be meaningfully returned, revoked, or resold as an unused product.

Except for a verified error attributable to MiniMaxx Unlocks or where required by applicable law, all purchases are final and non-refundable.

A refund is not approved merely because a customer:

• Changed their mind, no longer needs the code, or sold the device
• Selected the wrong product, part number, vehicle make, or code type
• Entered incorrect, incomplete, omitted, or transposed information
• Supplied the wrong VIN or entered the response incorrectly
• Selected the vehicle being installed rather than the vehicle currently stored in the tuner
• Left, restarted, or reopened the root-code screen; lost tuner power; or obtained a changed root code
• Uses an unsupported firmware or a damaged, counterfeit, modified, defective, or incompatible device
• Expected a VIN reset from a first-tune or Overdrive product
• Did not review compatibility or instructions
• Has an unrelated vehicle, tuner, wiring, battery, firmware, or installation problem
• Did not receive an email when the code was available on the secure result page

A potentially qualifying error includes:

• A result different from the verified algorithm output for the exact accepted order input
• A duplicate charge for the same checkout caused by a company-controlled error
• Completed payment followed by our failure to generate or make the purchased code available
• Use of the wrong product algorithm despite the order containing the correct product selection
• A confirmed internal technical error that corrupted the delivered code

We may first provide a corrected code, replacement delivery, or secure retrieval access. If the error cannot be corrected promptly, a refund may be issued. MiniMaxx Unlocks determines whether an internal error occurred after reviewing the order record, accepted input, delivery records, and relevant system data. That review does not limit any non-waivable right.

Contact support before making another purchase or opening a payment dispute. Include the order number, product purchased, exact current tuner screen, a clear screen photograph, current root code, vehicle make to which the tuner was locked, steps performed, and the approximate date and time of the issue.

Do not publicly post a complete code or secure order link. We may request additional information reasonably needed to distinguish a company error from changed or incorrect input.

Your input remains visible for confirmation before payment and is normalized only as required by the selected product workflow. The accepted value is used to generate the result. A code correctly generated from incorrect customer input is not an error by MiniMaxx Unlocks.

A verified duplicate charge for the same checkout caused by our system will be refunded. Multiple intentionally created orders, repeated checkout submissions that each create a distinct purchase, or orders using different root codes are not automatically duplicate charges and require review of the transaction records.

Check spam, junk, and promotions folders, then use the secure order link or order-lookup page. Contact support if access is unavailable. An email delay alone does not establish non-delivery when the result was available through the secure result page.

If payment completed and an internal failure prevented us from making the code available, we will correct delivery or provide a refund.

No contractual refund-review deadline is stated in this draft because the business owner has not approved one. Submit a request promptly so current tuner state, logs, and provider records can be reviewed. Delay can make technical verification more difficult.

Any future deadline will apply prospectively and will not shorten a period required by applicable law.

Approved refunds are returned to the original payment method unless another method is required by law. Processor and bank timing is outside our control, and the credit may take several business days to appear. We do not provide cash, check, or alternate-account refunds unless required.

Please contact support first. When responding to a dispute, we may provide available evidence of policy acceptance, submitted or masked input, payment, generation, secure delivery, order-page access or infrastructure records, and support communications. We do not characterize legitimate chargebacks as unlawful and do not impose an arbitrary chargeback fee.

Request a review at support@minimaxxunlock.com. Include your order number and the troubleshooting information described above.